Shipping & Returns

United States 

International Shipping - United Kingdom 

Shipping available with signature on delivery $50. Please allow 5 business days to receive your order. 

Please allow us a day to process your order. 

For more information about international shipping please contact us at orders@vanilojewelry.com

Shipping time-frame for preorder and bespoke will vary depending on the piece. For more information please contact us.

 

Returns

We want you to be happy with your purchase. We accept a 10-day return after receiving your purchase. To accept a return the piece needs to be in the exact same condition as received and must be accompanied by all original packaging for a refund. Including jewelry boxes and pouches.

To process a complimentary return please contact us at orders@vanilojewelry.com. 

Final sales, engraved and bespoke pieces are not eligible for a refund or exchange.

 

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.